oikko.com.bd – Return Policy

oikko.com.bd is committed to ensuring customer satisfaction while supporting Bangladeshi SME entrepreneurs. We handle every order with care and attention. However, if an issue arises with your order, please review this Return Policy.

This Return Policy outlines the terms, eligibility requirements, and procedures for returning products purchased through oikko.com.bd.

1. Eligibility for Return

·         Customers must submit a return request within 3 days of receiving the product.

·         Products must be unused, undamaged, unworn, unwashed, and free from any signs of use or alteration.

·         The returned product must include its original packaging, user manuals, warranty cards, tags, accessories, freebies, and other relevant documentation, where applicable.

·         Returns are generally not accepted for change of mind, size, color, or design preference. Customers are encouraged to review product details, specifications, size information, colors, and other relevant information carefully before placing an order.

2. Non-Returnable Items

Certain products marked as “Non-Returnable” on the product page are not eligible for return or refund.

The following categories may include non-returnable products:

Fashion:

Clothing and Apparel, Sunglasses and Eyewear, Bags, Jewellery, Shoes & Accessories

Beauty & Health:

Moisturizers and Creams, Scrubs and Oils, Bath & Body Products, Personal Care Products, Health Products.

Home & Living:

Bedding & Bath, Furniture & Lighting, Kitchen & Dining Products, Home Décor, Home Improvement Products, Household & Home Storage Supplies, Lawn & Garden Products, Other applicable accessories and products.

Baby, Toys & Kids:

Toys & Games, Baby Care & Hygiene Products, Baby Gear, Diapers & Potties

Grocery & Perishable Goods:

Bakery Products, Beverages, Baking & Cooking Ingredients, Dairy Products, Packaged Foods, Party Accessories, Snacks, Meat & Seafood, Fish, Fruits & Vegetables.

Promotional or Offer Products:

Products specifically marked as non-returnable under applicable promotional or special offer terms

Other Categories:

Books & Stationery, Automotive & Motorcycle Accessories, Other products specifically marked as non-returnable

Customized and Personalized Products:

All customized, personalized, or made-to-order products, unless otherwise stated on the product page or required by applicable law.

If you receive a product that is damaged, defective, incorrect, or incomplete, you may request a return or other applicable resolution in accordance with this Return Policy.

Returned products must meet the applicable eligibility requirements, including being unused, unworn, unwashed, and unaltered, with all required tags and accessories intact. Products that show signs of use, damage, alteration, or misuse may be rejected and returned to the customer.

3. Return for Damaged, Defective, Incorrect, or Incomplete Products

If your product is damaged, defective, incorrect, or incomplete at the time of delivery, you must submit a return request through Oikko.com.bd within 3 days of delivery.

The request will be reviewed based on the information and supporting evidence provided. Depending on the circumstances, the resolution may include a return, replacement, refund, or another appropriate remedy in accordance with our applicable policies.

4. Return Process

To initiate a return:

1.      Log in to your oikko.com.bd account and submit a return request through your account dashboard, where available.

2.      Alternatively, contact our Customer Support Team for assistance.

3.      Provide the necessary supporting evidence, such as clear photographs or videos showing the condition of the product and the reason for the return.

4.      Once the return request is reviewed and approved, Oikko.com.bd will provide the applicable return instructions.

5.      Return the product according to the instructions provided and ensure that the product is properly packaged with all applicable accessories, tags, and documentation.

5. Dispute Resolution

·         In the event of a disagreement regarding a return or refund decision, the oikko.com.bd Customer Support Team will review the matter and seek to resolve the issue fairly in accordance with our applicable policies.

·         Where necessary, disputes may be handled in accordance with oikko.com.bd’s Dispute Resolution Policy.

6. Policy Updates

·         oikko.com.bd reserves the right to modify, amend, or update this Return Policy at any time.

·         Significant changes may be communicated through our website, email, or other appropriate customer communication channels.

7. Contact Us

For questions or concerns related to returns or refunds, please contact our Customer Support Team:

Email: [email protected]

Phone: +880-1310 010810

Important Note

oikko.com.bd reserves the right to approve or deny a return request based on the applicable eligibility requirements, product condition, supporting evidence, and the terms of this Return Policy and other applicable Oikko.com.bd policies.

We may be small, but our commitment is strong.

Your trust matters to us, and your satisfaction always comes first.