Oikko.com.bd – Refund Policy

oikko.com.bd is committed to ensuring customer satisfaction while supporting Bangladeshi SME entrepreneurs. We handle every order with care and attention. However, if an issue arises with your order, please review this Refund Policy.

This Refund Policy outlines the terms and procedures for returning products and receiving refunds through oikko.com.bd.

1. Issuance of Refunds

·         The processing time for your refund depends on the type of refund and the payment method used.

·         The refund timeline begins once Oikko.com.bd has processed and approved the applicable refund request.

·         Where applicable under our Return & Refund Policy, the refund amount may include the product price and eligible shipping charges associated with the returned product.

2. Types of Refunds

oikko.com.bd processes refunds under the following categories:

·         Refund from Returns

Refunds are initiated once the returned product reaches the designated warehouse or seller and successfully passes the applicable quality control (QC) process. For detailed return instructions and eligibility requirements, please refer to our Return & Refund Policy.

·         Refund from Cancelled Orders

Refunds for eligible cancelled orders are initiated once the cancellation request has been successfully processed and the refund is approved.

·         Refund from Failed Deliveries

For failed deliveries, refund processing begins once the product has been returned to the seller or entrepreneur, where applicable. Please note that the refund timeline may vary depending on the delivery location, courier service, and logistics process.

3. Refund Process

·         Approved refunds will generally be processed within 7–10 business days, subject to the applicable refund conditions and payment provider processing times.

·         Refunds will normally be processed through the original payment method.

·         For Cash on Delivery (COD) orders, refunds will generally be made through bank deposit or another payment method approved by oikko.com.bd.

·         You will receive a confirmation notification or email once the refund has been processed.

4. Refund Timeline by Payment Method

Note: Actual refund times may vary depending on the relevant bank, card issuer, mobile financial service provider, payment gateway, or other financial institution.

5. Damaged, Defective, or Incorrect Products

·         If you receive a product that is damaged, defective, or different from the product you ordered, please notify oikko.com.bd within 24 hours of delivery and provide relevant supporting evidence, such as photographs or videos.

·         Subject to verification and the applicable policy, oikko.com.bd may arrange a replacement, return, refund, or another appropriate resolution.

6. Product Replacement

·         Replacement requests are subject to product availability and eligibility.

·         If the same product is unavailable, Oikko.com.bd may issue a refund in accordance with this Refund Policy and the applicable Return & Refund Policy.

7. Dispute Resolution

·         In the event of a disagreement regarding a return or refund decision, the oikko.com.bd Customer Support Team will review the matter and seek to resolve the issue fairly in accordance with our applicable policies.

·         Where necessary, disputes may be handled in accordance with oikko.com.bd’s Dispute Resolution Policy.

8. Policy Updates

·         oikko.com.bd reserves the right to modify, amend, or update this Refund Policy at any time.

·         Significant changes may be communicated through our website, email, or other appropriate customer communication channels.

9. Contact Us

For questions or concerns related to returns or refunds, please contact our Customer Support Team:

Email: [email protected]

Phone: +880 1310 010810 

Important Note

oikko.com.bd reserves the right to approve or deny a return or refund request based on the applicable eligibility requirements, product condition, supporting evidence, and the terms of our Return & Refund Policy.