Privacy Policy

Website: https://www.oikko.com.bd

Welcome to Oikko.com.bd, the SME online marketplace. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you use our website or interact with us, in accordance with the applicable laws and regulations of Bangladesh.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. By clicking “Sign Up,” “Login,” “I Agree/Consent to Oikko’s Privacy Policy,” “I Agree and Consent to the Collection, Use, Disclosure, Storage, Transfer and/or Processing of My Personal Data for the Purposes Stated in, and Under the Terms of This Privacy Policy,”or similar statements available on the Oikko.com.bd registration page or during the provision of our Services or access to the Platform, you acknowledge that you have read and understood this Privacy Policy and agree and consent to the collection, use, disclosure, storage, transfer, and/or processing of your personal data as described in and subject to the terms of this Privacy Policy.

1. Introduction

1.1. Data protection is a matter of trust, and your privacy is important to us. This Privacy Policy explains how Oikko.com.bd collects, uses, shares, stores, and protects information in connection with our Services and your use of the Platform. This Privacy Policy applies regardless of the type of device you use to access our Services.

1.2. This Privacy Policy explains how we collect, use, disclose, store, and/or process the data we collect and receive while providing our Services or access to the Platform, whether or not you have registered as a buyer or seller.

1.3. It is important that you read this Privacy Policy together with any other applicable notices we may provide in relation to specific applications, services, or transactions involving the collection, use, disclosure, storage, and/or processing of your personal data, so that you are fully aware of how and why we use your personal data.

1.4. We may update this Privacy Policy from time to time in response to changes in legal, technical, or business developments. When we update this Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes and as required by applicable law, including by posting the amended Privacy Policy on the Platform.

Where permitted by applicable law, your continued use of the Services or access to the Platform, including placing Orders as defined in the applicable Terms and Conditions for users and/or Marketplace Agreement for sellers, following any modifications, updates, or amendments to this Privacy Policy shall constitute your acknowledgment of the changes. Where consent is legally required, we will obtain such consent in accordance with applicable law. You are responsible for reviewing this Privacy Policy periodically for updates or changes.

1.5. This Privacy Policy applies in conjunction with other notices, contractual provisions, and consent clauses relating to the collection, storage, use, disclosure, and/or processing of your personal data by us and is not intended to override them unless expressly stated otherwise.

1.6. These terms apply to Oikko.com.bd users, whether or not they have created an account as buyers and/or sellers, unless otherwise stated as applying specifically to buyers or sellers.

2. Definitions

 ·         Account:A unique account created for you to access our Services or certain parts of our Services.

·         Company / We / Us / Our: Refers to the operator(s) of oikko.com.bd.

·         Cookies: Small files placed on your device by a website to store preferences and collect information about your interactions with the website.

·         Device: Any internet-connected device used to access our Services, including computers, smartphones, and tablets.

·         Personal Data: Any information relating to an identified or identifiable individual.

·         Service: Refers to the Oikko.com.bd website and its associated services, features, and functionalities.

·         Service Provider: Third-party companies, organizations, or individuals engaged to support the operation, provision, maintenance, or analysis of our Services.

·         Third-Party Social Media Services: Third-party platforms that may allow you to log in, register, or interact with our website, including but not limited to Google, Facebook, Instagram, X, YouTube, and Pinterest.

·         Usage Data: Information collected automatically through the use of our website, Services, or related infrastructure.

·         Website/Platform: Refers to oikko.com.bd, accessible at https://www.oikko.com.bd.

·         You / User: The individual accessing or using our Services, or the company or legal entity on whose behalf such individual is accessing or using our Services.

 3. Information We Collect

We collect various types of information to provide, operate, maintain, and improve our Services. This includes information you provide directly and information collected automatically when you use our website or Services.

3.1. Personal Data

When you use our Services, you may be asked to provide personal information, including but not limited to:

-          Full Name

-          Email Address

-          Mobile Number

-          Shipping and Billing Address

-          City and Postal Code

-          Account Login Credentials

-          Business or Company Information, if registering as a seller

This information may be used to identify you, provide customer support, manage transactions, fulfill orders, and improve or personalize your experience.

3.2. Usage Data

Usage Data is collected automatically when you interact with our website or mobile services. This may include:

-          Your Device’s Internet Protocol (IP) address

-          Browser type and version

-          Pages you visit

-          Date and time of your visit

-          Time spent on specific pages

-          Unique device identifiers

-          Referring URLs

-          Diagnostic and performance data

When you access our Services through a mobile device, we may also collect:

-          Type of mobile device used

-          Mobile device identifier

-          Mobile operating system

-          Type of mobile browser used

-          Geographic location, where enabled and permitted

3.3. Information from Social Media Services

If you log in or register through a third-party platform, such as Google, Facebook, or Instagram, we may receive information associated with your account, depending on the permissions you grant to that third-party service. This may include:

-          Name

-          Email Address

-          Profile Picture

-          Contact List, where permission has been granted

-          Public Profile Information

 Such information will be processed in accordance with this Privacy Policy and applicable law.

 4. How We Use Your Information

We may use the information we collect for the following purposes:

-          To provide, maintain, operate, and improve our Services and user experience.

-          To manage your Account and provide customer support.

-          To process orders and payments and fulfill our contractual obligations.

-          To communicate with you regarding service updates, offers, promotions, and news, where permitted by law and with your consent where required.

-          To prevent fraud, abuse, unauthorized activity, and security threats.

-          To comply with applicable legal and regulatory obligations.

-          To analyze trends, usage, and performance to improve our Platform and marketing activities.

-          To facilitate business transactions, such as mergers, acquisitions, reorganizations, or asset transfers, subject to appropriate data protection safeguards

 5. Updating Your Personal Data

5.1. It is important that the personal data you provide to us is accurate, up to date, and complete so that you can continue using the Platform and we can provide our Services effectively. You are responsible for informing us of changes to your personal data and for notifying us if you believe that the personal data we hold about you is inaccurate, incomplete, misleading, or out of date.

5.2. You may update your personal data at any time by accessing your Account on the Platform, where such functionality is available.

5.3. Where appropriate and legally permitted, we may communicate updates to your personal data to third parties and affiliates with whom we have previously shared your personal data, where such data remains necessary for the purposes described in this Privacy Policy.

6. How We Share Your Information

We do not sell your Personal Data. However, we may share your information with the following categories of recipients where necessary and permitted by applicable law:

·         Service Providers: Third parties that help us operate our Platform and provide our Services, including payment processors, delivery and logistics companies, hosting providers, technology providers, and analytics providers.

·         Business Partners: Where necessary to provide products, services, or related offers to you.

·         Other Users: Information you choose to share in public areas, listings, reviews, or other interactive features of the marketplace may be visible to other users.

·         Legal and Regulatory Authorities: Where disclosure is required by law, regulation, legal process, or a lawful governmental request, or where necessary to protect our rights, safety, property, or the rights and safety of others.

·         Business Transfers: In connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, subject to applicable legal requirements and appropriate safeguards.

·         With Your Consent: For other purposes where you have provided the required consent

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, understand how our website is used, maintain functionality, and, where permitted, provide personalized content or communications.

The types of cookies and similar technologies we may use include:

-          Session Cookies: Temporary cookies that are deleted when you close your browser.

-          Persistent Cookies: Cookies that remain on your device for a specified period or until they are manually deleted.

-          Web Beacons and Similar Technologies: Technologies that may be used to understand website usage and interactions with our Services and communications

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some features of our Services.

8. Data Retention

We retain your Personal Data only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with applicable legal and regulatory obligations, resolve disputes, enforce our agreements, and protect our legitimate interests.

Usage Data may be retained for a shorter period unless it is required for security, fraud prevention, operational, or legal purposes.

9. Security of Your Data

We implement reasonable technical and organizational measures designed to protect your Personal Data against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

10. Applicable Law and Legal Basis

This Privacy Policy is governed by the applicable laws of the People’s Republic of Bangladesh.

Our collection and processing of personal data may be based on your consent, the necessity to perform or enter into a contract, compliance with legal obligations, and other lawful grounds recognized under applicable Bangladesh law.

Applicable laws may include, where relevant:

- Personal Data Protection Act, 2026.

- National Data Management Act, 2026.

- Cyber Security Act, 2026.

- Other applicable laws, regulations, rules, directives, and regulatory requirements relating to data protection, electronic transactions, cybersecurity, and digital services in Bangladesh

11. Children’s Privacy

Our Services are not directed to children below the minimum age permitted under applicable law. We do not knowingly collect Personal Data from children where such collection is prohibited by applicable law.

If we become aware that we have collected Personal Data from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete or otherwise appropriately handle such information in accordance with applicable law.

12. International Data Transfers

Your information may be transferred to, stored, or processed on servers or systems located outside Bangladesh, where data protection laws may differ from those in Bangladesh.

Where applicable, we will take reasonable and legally required measures to ensure that such transfers are carried out in accordance with applicable law and subject to appropriate safeguards.

 13. Your Rights

 Subject to applicable law and any applicable limitations or conditions, you may have rights regarding your Personal Data, including:

- The right to access your Personal Data

- The right to request correction of inaccurate or incomplete information

- The right to request deletion of your Personal Data where legally applicable

- The right to object to or request restriction of certain processing activities where legally applicable

- The right to withdraw consent where processing is based on consent

- The right to exercise other rights available under applicable data protection laws

To exercise your rights or raise a privacy-related concern, please contact us using the contact details provided below.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technology, or applicable legal and regulatory requirements.

Any updated version will be posted on this page with the revised effective date, where applicable. We encourage you to review this Privacy Policy periodically to remain informed about how we handle your Personal Data.

15. Third-Party Services and Links

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, security, or content of third parties.

We encourage you to review the privacy policies and terms of any third-party services before providing them with your Personal Data.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Address: 266, West Nakhalpara Road, Tejgaon, Dhaka 1215, Bangladesh

 Thank you for trusting Oikko.com.bd. We are committed to protecting your privacy and providing a safe and secure online marketplace experience.