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Frequently asked question

    oikko.com.bd is Bangladesh’s first SME online marketplace, designed to empower small and medium-sized enterprises by providing a digital platform for showcasing and selling products nationwide.
    Any legally registered SME, entrepreneur, or individual artisan in Bangladesh can become a vendor after completing our verification process.
    To register, click “Become a Vendor” on our homepage, complete the required form, and submit the necessary business documents for verification and approval.
    Yes. Anyone can browse and purchase products listed on our platform, subject to our Terms and Conditions.
    oikko.com.bd may charge a registration or service fee, subject to applicable vendor programs, promotional offers, and platform policies.
    Permitted categories include: • Fashion • Handicrafts • Beauty & Health • Home Décor • Home & Living • Furniture & Lighting • Kitchen & Dining • Jewellery • Shoes & Accessories • Books & Stationery • Automotive & Motorcycle Accessories • Baby & Kids • Food Items • And other permitted categories Prohibited goods include illegal, counterfeit, unsafe, or otherwise restricted products prohibited under applicable laws and oikko.com.bd’s platform policies.
    To place an order: 1. Select the product or products you want to purchase. 2. Add the selected items to your “Shopping Cart.” 3. Review your Shopping Cart and select “Proceed to check out.” 4. Sign in to your oikko.com.bd account. If you already have an account, you can sign in using your registered mobile number or email address. 5. Enter the address where you want to receive your order. 6. Select your preferred payment method and enter the required payment details. 7. Select “Continue” and review your order details. 8. Select “Place Your Order” and complete the payment to confirm your order. If you are purchasing a gift or would like your order to be gift-wrapped, please contact our Customer Support Team. Note: Delivery speed, delivery date, and delivery address may not be changed after an order has been placed. Please review your order details carefully before completing your purchase.
    Please refer to our Return & Refund Policy to determine whether your product is eligible for a return, refund, or replacement.
    Products must be returned in their original and undamaged manufacturer packaging or box. If the product was delivered in an additional layer of Oikko.com.bd packaging, it must be returned in the same condition with the return shipping label attached. Please do not place tape, stickers, or other labels directly on the manufacturer’s original box or packaging. Note: If a product is returned in an inadequate or unacceptable condition, Oikko.com.bd reserves the right to return the product to the customer.
    Unfortunately, returns are generally not accepted after the applicable return period has expired. If you have any questions or believe that exceptional circumstances apply, please contact our Customer Support Team at [[email protected]]
    There may be several reasons why you are unable to place an order, including: • Your payment has been declined or has failed. • The selected item is out of stock. • There is a technical or internet connectivity issue. • The product cannot be delivered to your selected location. • You have exceeded the applicable quantity limit. If the problem continues, please contact our Customer Support Team for assistance.
    Once an order has been placed, you may not be able to change or modify the quantity or other order details. If you need different products or quantities, you may place a new order with the desired changes. For eligible orders, you may also cancel the existing order in accordance with our Order Cancellation Policy.
    Vendors may use oikko.com.bd’s partnered courier services or manage deliveries independently, subject to applicable platform shipping policies and requirements.
    You can monitor your order status through your oikko.com.bd account dashboard.
    Eligible products may generally be returned within 3 days of delivery, subject to the applicable terms and conditions of our Return & Refund Policy. For eligible cancelled or returned orders, refunds are generally processed within 7–10 business days, depending on the relevant bank, payment gateway, or financial service provider.
    You can contact our Customer Support Team through: Email: [email protected] Phone: +880 1310 010810
    Oikko.com.bd provides customer support for order-related and delivery-related assistance. Our Customer Support Team is available 24 hours a day, 7 days a week, subject to the availability of the relevant support channels.
    Yes. oikko.com.bd takes reasonable measures to safeguard your personal data and protect it against unauthorized access, disclosure, alteration, loss, or misuse, in accordance with our Privacy Policy and applicable laws.
    Currently, Oikko.com.bd supports deliveries within Bangladesh only. International delivery services may be introduced as part of our future expansion.
    Please report the issue to our Customer Support Team within 3 days of delivery and provide relevant supporting evidence, such as photographs or videos, where applicable.
    Yes. oikko.com.bd may offer promotional discounts, seasonal offers, special campaigns, and other promotional activities from time to time. Details of applicable promotions will be announced through our website and official communication channels.
    If you cannot find the answer to your question in this FAQ, please contact our Customer Support Team. We are always happy to assist you with your questions and concerns.