Order Cancellation Policy

Oikko.com.bd SME Online Marketplace

At oikko.com.bd, we value transparency and flexibility for both buyers and sellers. This Order Cancellation Policy outlines the conditions and procedures for cancelling orders placed through our platform.

1. Cancellation by Buyer

·         Buyers may cancel an order within 5 hours of placing the order, provided that the seller has not yet confirmed dispatch or shipment.

·         Once an order is marked as “Shipped,” cancellation is no longer possible. In such cases, the buyer must follow the Return & Refund Policy.

·         To cancel an eligible order, buyers must log in to their Oikko.com.bd account, go to the order details, and click “Cancel Order.” Buyers may also contact Customer Support for assistance.

2. Cancellation by Seller

·         Sellers may cancel an order if a product is out of stock or otherwise unavailable.

·          Sellers may also cancel an order due to logistical issues or other circumstances beyond their reasonable control that prevent them from fulfilling the order.

·         If cancellation is necessary, sellers must notify both Oikko.com.bd and the buyer within 24 hours of receiving the order.

3. Automatic Order Cancellation

oikko.com.bd reserves the right to automatically cancel an order under the following circumstances:

·         Non-payment or payment failure.

·         Suspected fraudulent or unauthorized transactions.

·         Violation of Oikko.com.bd’s platform policies by either part. 

4. Refund Process for Cancelled Orders

·         If payment has already been completed before an eligible order is cancelled, a full refund will be issued to the buyer using the original payment method, subject to the applicable payment provider’s terms and conditions.

·         Refunds will be initiated within 7–10 business days, depending on the processing time of the relevant bank, payment gateway, or financial service provider. 

5. Important Notes

·         Orders for customized, made-to-order, or perishable items cannot be cancelled once processing or production has begun.

·         Any disputes regarding order cancellations will be handled in accordance with oikko.com.bd’s Dispute Resolution Policy.

6. Changes to the Cancellation Policy

·         Oikko.com.bd reserves the right to amend or update this Order Cancellation Policy at any time.

·         Users will be notified of significant changes through the platform, email, or other appropriate communication channels.