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Returns & Refunds

Thank you for shopping at, owned and operated by Oikko Foundation, a non-profit organization for SME entrepreneurship development.

Please read this policy carefully. This is the Return and Refund Policy of



We recommend contacting us for assistance if the product is defective/ damaged or incorrect at the time of delivery. The return and replacement window would be open for 3 days after delivery. The product will be eligible for refund or replacement depending on the product category and condition.

If your product is eligible for a refund, the shipping fee is refunded along with the amount paid for your returned product. The time required to complete a refund depends on the refund method and number of financial institution involved which may take 5-15 business days. You can also ask for product replacement. The product will be replaced depending upon the validity of the claim, suppliers’ terms and availability of the replacement.


Contact us

If you have any questions about our Return and Refund Policy, please contact us:

By phone number: 01613 53 33 33

By email:

By visiting this page on our website: